Privacy Policy

1. Data We Collect

We process data through:

• Bookings: Name, email, phone, payment details (processed via PayPal and Stripe).
• Analytics: Google Analytics tracks anonymized usage data (IP masked).
• Cookies: Essential for WooCommerce functionality (cart, login sessions).

2. Security Measures

• SSL encryption for all transactions.
• Regular security audits of WooCommerce/WordPress.
• Payment data is never stored on our servers.

3. Third-Party Services

4. Your Rights

• Request access to or deletion of your data.
• Opt out of analytics via browser settings.
• Withdraw consent for marketing emails.

5. GDPR Compliance

Despite being based in Montenegro, we adhere to GDPR standards for EU users. Data may be transferred to:

• PayPal/Stripe (USA) – under Privacy Shield frameworks.
• Google Analytics (EU/USA) – anonymized by default.

6. Updates to This Policy

Changes will be notified via website banners. Archived versions available on request.

7. Refunds and Data Processing

Users may request a refund in accordance with our Terms and Conditions. All refund requests must be submitted via our contact form.

• Refunds are not guaranteed and are evaluated individually based on the nature of the service and timing of the request.
• We may process personal data (such as order ID or payment details) solely for verification and refund eligibility.
• No payment data is stored; refunds are processed securely via the original payment processor (e.g. PayPal or Stripe).
• Data related to refund requests may be retained for tax and legal compliance for a limited time.

Note: By using our service, you agree to these conditions regarding refunds and data usage.

⚠️ Report Data Concerns: Contact us immediately via our contact form.